Health concerns & allergies
Please let us know before your treatment if you have any concerns regarding your health or wellbeing. If you suffer from any allergies or medical conditions as some treatments may not be suitable), weekend bookings.
Please notify us upon booking if you are pregnant so that we can advise on treatments and customise techniques that are safe in pregnancy. Please note massage and facials are not recommended in your first trimester but all maintenance treatments remain safe throughout. (waxing/lashes/brows/nails/pedis)
We endeavour to make sure all of our clients receive the very best service and experience possible, and your feedback is extremely important to us. If you would like to share your positive experiences, offer thoughts and suggestions or let us know when something hasn’t reached your expectations, we would love to hear from you. We are ready to listen.
Should you wish to cancel, we kindly ask for 24 hours notice. Treatments cancelled with less than 24 hours notice may incur a 50% charge.
Specific services and treatments require a 50% deposit at the time of booking. Deposits are fully refundable where a cancellation takes place more than 24 hours prior to the appointment time.
In addition, deposits are also required for: All treatments and services over 2 hours, group bookings (+2 clients), weekend bookings.