Spa Etiquette

Walk-ins are welcome, but we recommend you book in advance to avoid disappointment.

HEALTH CONCERNS

Please let us know before your treatment if you have any concerns regarding your health or wellbeing. Please notify us upon booking if you are pregnant so that we can advise on treatments and customise techniques that are safe in pregnancy. If you suffer from any allergies or medical conditions as some treatments may not be suitable.

FEEDBACK

We endeavour to make sure all of our clients receive the very best service and experience possible, and your feedback is extremely important to us. If you would like to share your positive experiences, offer thoughts and suggestions or let us know when something hasn’t reached your expectations, we would love to hear from you. We are ready to listen and always happy to oblige.

CANCELLATION POLICY

Should you wish to cancel, we kindly ask for 24 hours notice. Treatments cancelled with less than 24 hours notice may incur a 50% charge.

DEPOSITS

Specific services and treatments require a deposit at the time of booking. Deposits are fully refundable where a cancellation takes place more than 24 hours prior to the appointment time. In addition, deposits are also required for the below services:

  • All treatments and services over 3 hours.
  • Group bookings (+2 clients).
  • Weekend bookings.

OPENING TIMES

Monday 9am – 6pm
Tuesday 9am – 8pm
Wednesday 9am – 8pm
Thursday 9am – 8pm/9pm
Friday 9am – 6pm
Saturday 9am – 6pm
Sunday 10am – 4pm

Times in bold apply for Beckenham branch only.


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